The key to call center and contact center management is more than just case management and customer service software. Increase agent productivity and improve customer satisfaction with the worlds #1 customer support application, Service Cloud Lightning from Salesforce.

Running a busy inbound call center can often be a difficult task. However, without leveraging the right call center software features, running your inbound call center smoothly can be next to impossible. Set your team up for success by ensuring that you are using the following must-have inbound call center software features:

• ACD. ...
• Multi-Level IVR. ...
• Skills-Based Routing. ...
• Customized Call Queues. ...
• Call Center Software with a Built-in CRM. ...
• Business Tools Integrations. ...
• Dedicated Phone Numbers. ...
• Agent and Team Voicemail.